Frequently Asked Questions

Yes! We offer free shipping on orders over $25. 

We currently ship orders with USPS Priority, First Class Mail, or UPS ground depending on your order size/location.

Unfortunately, we do not offer international shipping at this time. 

Yes! You can pick your order up at our Flagship store located at 107 Congress St in Portsmouth, NH 03801.

If you select Store Pickup at checkout, we will process your order at our warehouse in Rollinsford, NH and deliver it to our downtown Flagship store in Portsmouth, NH within 24-48 hours. You will receive an email once your order is ready for pickup. 

When picking up your order please provide us with your name and order number. 

If you would need same-day pickup, please email or give our Flagship store a call at (603)431-0335 to place an order over the phone. We will be back to process your order immediately for pickup.

We have made the difficult decision to suspend our local delivery service for the foreseeable future. However, we will still be offering store pick-up and free shipping over $25. Our fulfillment team works diligently to process and ship all orders as soon as possible. 

It’s totally ok to change your mind - it happens! We make returning easy and offer a full refund within 14 days of the date you received your order. Returns for refund will be subject to a $7 return shipping fee, which will be deducted from your refund. Shipping fees from your original order are non-refundable. We can not process a return if the product has been opened or used. To start a return, email hello@janegee.comwith your order number.

Gift cards are final sale and cannot be returned. janegee is not responsible for lost or stolen gift cards.

After we receive your return, we will refund your original method of payment. Please allow up to 10 days for refunds to appear on your bank statement pending your financial institution’s processing time.

Please email our team at if there are any issues with your delivery.

All missing packages are replaced with a replacement order. No refunds are issued for missing or lost packages.

Yes! We can customize the perfect gift set for any occasion. Reward your employees, spoil your clients, or surprise your guests with the gift of natural beauty. 

Please complete our gift inquiry form here and a member of our team will be in touch to help you create the perfect gifts!

Yes! We are so honored you're interested in carrying our products! Please complete our wholesale application here and a member of our team will be in touch. Questions? Contact us directly at

Yes, we’re always interested in partnerships. Contact us at

Congratulations! We are so excited for you to welcome your little one to this world! Our team is fully trained to safely provide services for expecting mums. Modifications can be made to all services* to ensure a relaxing, beneficial, and pregnancy-safe service.

*We do not recommend booking The Cure or adding the Infrared Sauna Blanket to any service while pregnant.