Refund policy

RETURN POLICY

Updated – December 28, 2022

janegee’s Return/Exchange Policy is as follows:

ELIGIBILITY

Unless otherwise noted, at the time of purchase, you may return or exchange any product purchased via the Services for a refund in the case of an unopened product. (see Section 3 below).  Gift cards are final sale and cannot be returned. You must return any eligible item within fourteen (14) calendar days of the delivery date.  Items must be in the original packaging (including, if possible, the original delivery box) and be accompanied by the original invoice.

PROCESS

To return an eligible item, you may request a return label by contacting Customer Service at hello@janegee.com.

RETURNS

After your item is received and inspected, in most cases your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment. Returns for refund will be subject to a $7 return shipping fee, which will be deducted from your refund. Depending on your credit card company, it may take an additional 2-10 business days after your credit is applied to post to your account. Items that have been returned for a refund to your original form of payment will be refunded at the original purchase price plus applicable sales tax (if any). If the credit card used in connection with the purchase is expired or invalid, the refund will transfer over to your new card if it is with the same bank. If this is not possible, we will issue a check to the billing address on the credit card.